Character screen issue

[Romero]

Hi,

When character screen is loaded, I don't see my character. And when i press "Play" button, game show me loading screen with book, and than push me to characters' screen where i don't see any of my characters.

Screenshots:
https://ibb.co/BC3xFc1
https://ibb.co/3FWcQWj

When i try to create any new character i have screen but i can't choose any realm.
https://ibb.co/jy6msM6

Please help!

[Quillog]

Try to close your game completely and restart the launcher a few times until it doesn't download any more data. Also delete the content of the "cache" folder in your game install folder.

[Romero]

Thanks for your advice, but it doesn't help.
Launcher downloaded all the data and doesn't want to download any more.
I deleted the cache and user folders, the problem persists.

I found error in login.log

Maybe it's cause of the problem?

[2019/03/12 21:01:16] TCPNETSet::OSProcess EnumNetworkEvents call failed! Error code = 10038. Treating socket as closed.

[Quillog]

If it is network related you could check your firewall, maybe a port is blocked.
Do you use a private internet connection? Some (semi) public networks like in college dorms block specific traffic.

[Romero]

I have solved the problem.

The art*.myp files were corrupted.
Server disconnected me, because game couldn't load models and I had Error code = 10038.

I deleted all art*.myp files and download them from the launcher.
May be this solution could help somebody in future.