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Reinstalled Windows now all characters are gone from game

Posted: Tue Apr 26, 2016 8:50 am
by rmersie81
Hi there,

I reinstalled windows today and now all my characters are gone from account when logged in.

The *peep* happend?

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 9:02 am
by xyeppp
All your characters on account rmersie81 are intact.
Probably something blocking you from connecting to the server fully, or corrupted game files.

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 10:37 am
by rmersie81
Ok redownloaded the client using torrent. Even on this client the old characters wont show on my account. So the corrupted file data shouldnt be it right?

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 10:43 am
by noisestorm
Before you start torrenting, check windows firewall for a whitelist entry for the launcher AND the war.exe. Also try turning off other firewalls/antivir for a moment and start it - just to confirm the gamefiles are broken. If they're really broken, then yeah just torrent it

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 10:57 am
by rmersie81
I did indeed turned off Windows Firewall & Defender etc. No luck so far. Checked if it whas blocked. Nothing like that. It almost looked like my previes Windows had all the save data on characters orso and its now *poof* gone.

No clue what to do anymore.

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 11:04 am
by noisestorm
Hard to say.. do you have any friend you would share your password with and let him log into your account just to see if he has access to your chars?

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 11:07 am
by magicthighs
Can you create a new character on that account?

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 11:27 am
by rmersie81
Yes. It looks like 2 accounts might got mixed up orso.

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 11:33 am
by rmersie81
Ok here goes.

I cant seem to login with the propper account i think. rmersie81 wont get accepted by the launcher. even when password is changed etc.

Re: Reinstalled Windows now all characters are gone from gam

Posted: Tue Apr 26, 2016 11:34 am
by noisestorm
like i wrote in the PM the pw change will take some time. not sure how long exactly.

PS: you should not use any special characters in your pw. just numbers and letters