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Can't login to my account
Posted: Mon Apr 04, 2016 6:54 pm
by Ktana
Hello! I tried to make a character but server got me disconnected and now i cant login on my acc.(there is no play button and i cant see my chars)
and after this for like 1 min game drops me to this
I can login on my friends account but not on mine. Please help.
Re: Can't login to my account
Posted: Mon Apr 04, 2016 7:10 pm
by Elven
Tried restarting your router and/or computer?
Re: Can't login to my account
Posted: Mon Apr 04, 2016 7:13 pm
by Ktana
Yes i tried this and tried to login on other computer but with the same effect. (
Now i changed password and cant login even (invalid username/password in launcher)
Re: Can't login to my account
Posted: Mon Apr 04, 2016 7:26 pm
by Elven
Have you tried logging in with the old password?
Re: Can't login to my account
Posted: Mon Apr 04, 2016 7:36 pm
by Ktana
Yep just tried. Logged in and got the same messages as in the screenshots above
Re: Can't login to my account
Posted: Mon Apr 04, 2016 7:40 pm
by Elven
Is there another computer you could try logging in your account with? To either confirm it works on the other computer, or your account has bugged.
Re: Can't login to my account
Posted: Mon Apr 04, 2016 7:42 pm
by Ktana
I tried on other computer already- its still the same
Re: Can't login to my account
Posted: Mon Apr 04, 2016 7:53 pm
by soulcoffin
Elven,
This is a perfect example of what I was talking about. Now it is effecting other gamers. Not just new clients. Either one we all got the same exact firewall settings that just so happen to cause a paradox for just this server all of a sudden or there are issues on the backend.
I am trying to help in a whole and most of the info for others with the same issue started months ago.
Re: Can't login to my account
Posted: Mon Apr 04, 2016 8:02 pm
by Elven
Will have to wait for the next server restart to see if it fixes it.
Re: Can't login to my account
Posted: Mon Apr 04, 2016 8:05 pm
by Ktana
Thank you so much for your help! I will update this topic again after i try to login after server restart.