After crash, all inbox mail gone!

[nightshift]

Hello, I tried to 1st contact GM in-game about this. I play NA PST (west coast) so not alot of GMs on at that time.

Today, 1/25/17, at approximately 1pm PST my game froze up at the same time I was purchasing an item from the AH. In real life, I had a client come in for an appointment. After my meeting I restarted my computer and logged back into RoR. Now, at 4pm EST I find that all items I had in my mailbox are completely gone! Relog/restart doesn't fix the issue.

However, it really breaks my heart because I had the materials from every single item I have Magical Salvaged since I started playing; saving them all to work on Talisman craft. I took very close care to keep them organized and current so that they would not expire and be lost in an accident. As of today, 11-12 pages of mail full of materials had at ~27 days left until expiration so that wasn't the issue.

I realize this is a work in progress and in the alpha phase. Stuff happens. At best my hope is to restore the items? I don't know, it's really frustrating to lose all that work.

Thanks.

[Martok]

Stuff happens. At best my hope is to restore the items? I don't know, it's really frustrating to lose all that work.

I am not a GM or anything, but I was in game when you brought this up there. I sympathize, but my sense is there is nothing to be done. When I mail something to an alt I almost immediately switch and pick it up just to avoid this possibility. Just FYI.

[nightshift]

At the very least i wanted to point out that I don't feel the freeze/crash at the exact point of sale may have been the issue? I dunno... i'm really not even wanting to touch crafting or any legit gear now. Why bother. Not trying to be a downer but ugh.

[nightshift]

** oops meant to say "do feel"

[WAR2014]

hmmm, not unusual but it's official normal, it's alpha mate. I lost an account with all lv40 destro and order chars and all stuffs, then what, bad luck!