Deleted Characters from the rollback are restored now. Some compensation has been mailed to them.Thank you for your patience.
-------------------
Twitch drops that were lost during the rollback period should be resent out now. Thank you for your patience.
-------------------
Compensation should now be found in your Mailbox. Thanks again for your patience.
-------------------
I appreciate people are waiting to receive in-game mails, the importing of the hat vendor this week took a substantial amount of time. We will be distributing Compensation when time allows.
Don't worry, we haven't forgotten!
-------------------
Hey friends,
I appreciate we have taken some time on this and want to thank you all not only for your patience, but also your continued support this past week as we have been working diligently to identify a suitable compensation package to attempt to cover the time-investment lost due to the rollback announced earlier in the week.
We have taken all precautions to minimise the chance of this happening again in the future.
As some of our long-time community members will attest to, this is a very rare occurrence, the server may occasionally hiccup and our systems tend to bring everything back online within minutes, with minimal disruption. However this time we do appreciate that a significant time-investment was lost for players, and as such we will be distributing the following package as a means to apologise for this.
Compensation Package:
We have analysed the data we have from that time period and have created a sliding system that provides suitable compensation based on activity on each character over that period. This means individuals who logged in for a substantial amount of time, and as such experienced significant losses, are granted more than an alt you logged in on for 2 minutes to check your bank for example.
We felt this was a better option as to giving a base flat amount.
-------------------------
- War Crests
Scales from 50 to over 2,000+
- War Tokens
Scales from 1 to 300.
- Genesis Crests
Scales from 1 to 20.
- Potion of Acclaim
Scales from 1 to 2.
- Beastial Token
All players will receive 2 tokens.
- Crate of Liniments
Scales from 1 to 5.
-------------------------
Now, there is still an issue with the individuals who lost PvE progression, and unfortunately there really isn't a measure in place based on data that we can track to create a suitable package for these folk. As a result, given that forming groups with the reduced lockout was made substantially harder due to the 2x event running, we have made the decision to extend the reduced lockout on PvE dungeons until Monday 16th October.
These rewards will be distributed through the in-game Mail system and will be a phased delivery based on the amount of characters impacted to maintain stability whilst this operates.
Once again, we apologise for the inconvenience this caused players and appreciate that we cannot simply 'refund' time. We're hopeful that you will be happy with the packages the team have worked diligently on over this past week.
We are also working on restoring the characters that were created and then lost. These will be restored at some point in the future and if you have character slots available then they will appear and require a name change. There is currently no ETA on this however and more information will come in the near future.
Thanks, from all of us working on Return of Reckoning.
PS: The hats are still coming. (Silly rollback delayed dev time smh).
------------------------
Compensation will be distributed at some point this week as some people are asking for ETA's.
