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War Crest refunding?

Posted: Mon Oct 10, 2022 4:33 pm
by maakur
Sincere apologies if this request is forbidden, but: I am a returning player after some years' break, and mistakenly bought a Triumphant set piece thinking that it was the best purchaseable set. I did not realize that Sovereign is now available to buy with War Crests (missed the entire token implementation while I was gone), and would have chosen that instead. Do staff assist with refunds in such circumstances, or is this simply an uninformed error that I'll need to accept - and keep grinding tokens? :? Again, very sorry if such an inquiry is against the rules.

Re: War Crest refunding?

Posted: Mon Oct 10, 2022 7:38 pm
by sioding
No refunds at all. Never.

Re: War Crest refunding?

Posted: Mon Oct 10, 2022 9:54 pm
by maakur
sioding wrote: Mon Oct 10, 2022 7:38 pm No refunds at all. Never.
Understood, very sorry for the thread. Thank you!

Re: War Crest refunding?

Posted: Tue Oct 11, 2022 5:51 pm
by Jildaz
i feel your pain bro, have bought wrong 9999 crest on my IB.
Never logged back to play it x)

Re: War Crest refunding?

Posted: Wed Oct 12, 2022 7:56 am
by Gladiolix
Jildaz wrote: Tue Oct 11, 2022 5:51 pm i feel your pain bro, have bought wrong 9999 crest on my IB.
Never logged back to play it x)
You had 9999 reasons to double-triple-quadruple check on what you're buying but you didn't..? Wow. No matter which wrong stone you bought though, it's still propably BiS in the intended set-up, Triumphant for SnB and Victorious for 2H.

Re: War Crest refunding?

Posted: Wed Oct 12, 2022 8:27 am
by Sulorie
Gladiolix wrote: Wed Oct 12, 2022 7:56 am
Jildaz wrote: Tue Oct 11, 2022 5:51 pm i feel your pain bro, have bought wrong 9999 crest on my IB.
Never logged back to play it x)
You had 9999 reasons to double-triple-quadruple check on what you're buying but you didn't..? Wow. No matter which wrong stone you bought though, it's still propably BiS in the intended set-up, Triumphant for SnB and Victorious for 2H.
It's not even the same vendor, so quite easy to check whether it is the correct set. Still sad to read.

Re: War Crest refunding?

Posted: Wed Oct 12, 2022 8:56 am
by Hugatsaga
Unfortunate. These kind of mistakes do happen though. There is a reason why many games have some kind of short return window in case you buy wrong item or just regret your purchase for whatever reason. In WoW its 1h iirc. Wouldn't be bad to implement in this game either (although would have to figure out how to handle ward unlocks etc) but for now its no refunds.

Re: War Crest refunding?

Posted: Wed Oct 12, 2022 4:27 pm
by Jildaz
Gladiolix wrote: Wed Oct 12, 2022 7:56 am
Jildaz wrote: Tue Oct 11, 2022 5:51 pm i feel your pain bro, have bought wrong 9999 crest on my IB.
Never logged back to play it x)
You had 9999 reasons to double-triple-quadruple check on what you're buying but you didn't..? Wow. No matter which wrong stone you bought though, it's still propably BiS in the intended set-up, Triumphant for SnB and Victorious for 2H.
Because i have several char and most need the other set, when logged back on Ib i was too exited to buy the last piece i needed. It was just after they convert all currencies into one single crest.
I was convinced i was buying the good ring, and realize my mistake when checking the bonus gears xD. rip