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Unable to Login to Launcher

Posted: Tue Jan 08, 2019 5:53 pm
by Ambalynn
i've been away for a while and decided to return.
when I attempt to login I see the following
'Invalid Username/Password'

I have done the following:
deleted the current game folders
downloaded the game files again via torrent
copied files to location
verified that game folder (and subfolders and files) are not set to read only
added an exception to the path in my antivirus software
unblocked all DLLs
changed my password on the site and waited 12 hours or so before trying to login again.
patcher is completely up to date

the problem persists. this is on a Windows 10 machine.

looking at the patcher logs. there is not exciting. just showing that I'm up to date
[19/01/08 17:47:44] S Launcher : Launcher Started
[19/01/08 17:47:44] I Launcher : Running from [D:\Games\WAR]
[19/01/08 17:47:45] I Patcher : Recieved manifest (20 entries)
[19/01/08 17:47:45] S Patcher : Download complete.


do any of you have suggestions that are not 'make a new account'?

Re: Unable to Login to Launcher

Posted: Tue Jan 08, 2019 6:12 pm
by saupreusse
Ambalynn wrote: Tue Jan 08, 2019 5:53 pm i've been away for a while and decided to return.
when I attempt to login I see the following
'Invalid Username/Password'

I have done the following:
deleted the current game folders
downloaded the game files again via torrent
copied files to location
verified that game folder (and subfolders and files) are not set to read only
added an exception to the path in my antivirus software
unblocked all DLLs
changed my password on the site and waited 12 hours or so before trying to login again.
patcher is completely up to date

the problem persists. this is on a Windows 10 machine.

looking at the patcher logs. there is not exciting. just showing that I'm up to date
[19/01/08 17:47:44] S Launcher : Launcher Started
[19/01/08 17:47:44] I Launcher : Running from [D:\Games\WAR]
[19/01/08 17:47:45] I Patcher : Recieved manifest (20 entries)
[19/01/08 17:47:45] S Patcher : Download complete.


do any of you have suggestions that are not 'make a new account'?
This usually means your pw is incorrect. Try another one or reset it via the "i forgot my password" button in the forum login page.

Re: Unable to Login to Launcher

Posted: Wed Jan 09, 2019 12:03 am
by Ambalynn
resolution was to make the first letter of my username capital. hah.