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Authentication Failed/Login Timeout
Posted: Thu Oct 04, 2018 8:10 pm
by Tolen1981
been trying to fix this a while. I download the game using utorrent, make a copy of the file and put it onto another drive separate from the Utorrent shared file. I get the patcher (launcher.exe) and replace it in the file folder, r click the file and properties and change all files to read only (or untick the box) apply it to all sub folders and files and then start the launcher up. it downloads updates for the game and then allows me to connect. I get to the main menu and the box on the right is black and after 10 seconds I get Authentication failed error message. I click ok, and the box on the right on the main menu now says login timeout.
I also tried these methods: change my I.P Address, set up port forwarding, allowed through my firewall, relogging in over and over to see if it worked, ran as administrator, made sure I had full access to the folders and files and re downloaded the torrent 4 times in case of corrupted data, changed my password, ran through opera vpn (or tried as I have 0 knowledge on the subject) & created a whole new account...so many things I have tried and some I haven't posted because I forgot, there was that many suggestions to try. I'm hoping there is someone out there who can give me some idea as to what is going on. Playing on a wired connection btw.
I have attached my login logs to see if that helps you at all to understand the issue I'm having here:
Re: Authentication Failed/Login Timeout
Posted: Fri Oct 05, 2018 10:42 am
by Yaliskah
Not at home atm. Can you add me on discord :
Yaliskah#3232
We are gona try to solve your issue together asap.
Re: Authentication Failed/Login Timeout
Posted: Fri Oct 05, 2018 10:51 am
by nibbles
couple of things to try if you have not already.
a: any special characters in your password '!"$%' etc. : In forum change password and try launcher again
b: within windows, create a new 'local' windows account. login using that and run the launcher.
Re: Authentication Failed/Login Timeout
Posted: Fri Oct 05, 2018 11:22 pm
by Tolen1981
Yaliskah, sent you a friend request. I'm on the drink at the min but I'm free all tomorrow to try and figure this out. GMT time here so I'll log in around 10:00am onwards. Thanks.
Re: Authentication Failed/Login Timeout
Posted: Sat Mar 07, 2020 10:34 pm
by Tolen1981
Well, It's been a while but i thought i would try this whole process again to find a solution on a fresh windows install. After all my efforts, same situation exactly all over again :/. Launcher connects, i get the title screen with music. To the right is a black empty box and after about 10 seconds, Critical error: Authentication something or other... terminates the program. Here's my full Login log:
[2020/03/07 19:54:28] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 19:54:28] Attempting authentication using session token
[2020/03/07 19:54:28] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 19:54:28] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 19:54:28] Active Sockets: Host [0] Client [1]
[2020/03/07 19:54:29] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 19:54:29] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 19:54:44] Active Sockets: Host [0] Client [1]
[2020/03/07 19:54:53] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 19:54:53] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 19:54:53] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 19:54:53] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 19:55:13] Active Sockets: Host [0] Client [1]
[2020/03/07 20:00:05] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:00:05] Attempting authentication using session token
[2020/03/07 20:00:05] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:00:05] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:00:05] Active Sockets: Host [0] Client [1]
[2020/03/07 20:00:06] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:00:06] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:00:21] Active Sockets: Host [0] Client [1]
[2020/03/07 20:00:30] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:00:30] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:00:30] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:00:30] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:00:45] Active Sockets: Host [0] Client [1]
[2020/03/07 20:01:32] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:01:32] Attempting authentication using session token
[2020/03/07 20:01:32] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:01:32] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:01:32] Active Sockets: Host [0] Client [1]
[2020/03/07 20:01:33] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:01:33] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:01:48] Active Sockets: Host [0] Client [1]
[2020/03/07 20:01:57] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:01:57] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:01:57] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:01:57] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:02:06] Active Sockets: Host [0] Client [1]
[2020/03/07 20:04:39] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:04:39] Attempting authentication using session token
[2020/03/07 20:04:39] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:04:39] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:04:39] Active Sockets: Host [0] Client [1]
[2020/03/07 20:04:40] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:04:40] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:04:55] Active Sockets: Host [0] Client [1]
[2020/03/07 20:05:04] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:05:04] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:05:04] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:05:04] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:05:22] Active Sockets: Host [0] Client [1]
[2020/03/07 20:07:13] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:07:13] Attempting authentication using session token
[2020/03/07 20:07:13] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:07:13] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:07:13] Active Sockets: Host [0] Client [1]
[2020/03/07 20:07:14] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:07:14] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:07:29] Active Sockets: Host [0] Client [1]
[2020/03/07 20:07:38] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:07:38] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:07:38] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:07:38] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:07:58] Active Sockets: Host [0] Client [1]
[2020/03/07 20:14:24] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:14:24] Attempting authentication using session token
[2020/03/07 20:14:24] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:14:24] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:14:25] Active Sockets: Host [0] Client [1]
[2020/03/07 20:14:25] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:14:25] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:14:41] Active Sockets: Host [0] Client [1]
[2020/03/07 20:14:49] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:14:49] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:14:49] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:14:49] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:15:04] Active Sockets: Host [0] Client [1]
[2020/03/07 20:15:40] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:15:40] Attempting authentication using session token
[2020/03/07 20:15:40] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:15:40] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:15:40] Active Sockets: Host [0] Client [1]
[2020/03/07 20:15:41] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:15:41] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:15:56] Active Sockets: Host [0] Client [1]
[2020/03/07 20:16:05] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:16:05] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:16:05] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:16:05] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:16:13] Active Sockets: Host [0] Client [1]
[2020/03/07 20:19:33] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:19:33] Attempting authentication using session token
[2020/03/07 20:19:33] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:19:33] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:19:33] Active Sockets: Host [0] Client [1]
[2020/03/07 20:19:34] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:19:34] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:19:49] Active Sockets: Host [0] Client [1]
[2020/03/07 20:20:41] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:20:41] Attempting authentication using session token
[2020/03/07 20:20:41] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:20:41] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:20:41] Active Sockets: Host [0] Client [1]
[2020/03/07 20:20:42] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:20:42] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:20:57] Active Sockets: Host [0] Client [1]
[2020/03/07 20:21:06] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:21:06] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:21:06] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:21:06] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:21:16] Active Sockets: Host [0] Client [1]
[2020/03/07 20:24:29] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:24:29] Attempting authentication using session token
[2020/03/07 20:24:29] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:24:29] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:24:30] Active Sockets: Host [0] Client [1]
[2020/03/07 20:24:30] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:24:30] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:24:46] Active Sockets: Host [0] Client [1]
[2020/03/07 20:24:54] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:24:54] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:24:54] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:24:54] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:25:02] Active Sockets: Host [0] Client [1]
[2020/03/07 20:26:50] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:26:50] Attempting authentication using session token
[2020/03/07 20:26:50] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:26:50] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:26:50] Active Sockets: Host [0] Client [1]
[2020/03/07 20:26:51] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:26:51] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:27:06] Active Sockets: Host [0] Client [1]
[2020/03/07 20:27:15] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:27:15] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:27:15] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:27:15] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:27:24] Active Sockets: Host [0] Client [1]
[2020/03/07 20:35:24] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:35:24] Attempting authentication using session token
[2020/03/07 20:35:24] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:35:24] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:35:24] Active Sockets: Host [0] Client [1]
[2020/03/07 20:35:25] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:35:25] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 20:35:40] Active Sockets: Host [0] Client [1]
[2020/03/07 20:35:49] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 20:35:49] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 20:35:49] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 20:35:49] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 20:35:56] Active Sockets: Host [0] Client [1]
[2020/03/07 20:58:19] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 20:58:19] Attempting authentication using session token
[2020/03/07 20:58:19] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 20:58:19] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 20:58:19] Active Sockets: Host [0] Client [1]
[2020/03/07 20:58:20] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 20:58:20] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 21:30:03] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 21:30:03] Attempting authentication using session token
[2020/03/07 21:30:03] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 21:30:03] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 21:30:03] Active Sockets: Host [0] Client [1]
[2020/03/07 21:30:04] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 21:30:04] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 21:43:30] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 21:43:30] Attempting authentication using session token
[2020/03/07 21:43:30] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 21:43:30] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 21:43:30] Active Sockets: Host [0] Client [1]
[2020/03/07 21:43:31] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 21:43:31] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 21:43:46] Active Sockets: Host [0] Client [1]
[2020/03/07 21:43:55] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 21:43:55] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 21:43:55] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 21:43:55] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 21:44:08] Active Sockets: Host [0] Client [1]
[2020/03/07 21:55:08] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 21:55:08] Attempting authentication using session token
[2020/03/07 21:55:08] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 21:55:08] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 21:55:08] Active Sockets: Host [0] Client [1]
[2020/03/07 21:55:09] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 21:55:09] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 21:55:24] Active Sockets: Host [0] Client [1]
[2020/03/07 21:55:33] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 21:55:33] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 21:55:33] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 21:55:33] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 21:55:44] Active Sockets: Host [0] Client [1]
[2020/03/07 22:06:50] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 22:06:50] Attempting authentication using session token
[2020/03/07 22:06:50] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 22:06:50] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 22:06:51] Active Sockets: Host [0] Client [1]
[2020/03/07 22:06:51] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 22:06:51] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2020/03/07 22:07:07] Active Sockets: Host [0] Client [1]
[2020/03/07 22:07:15] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2020/03/07 22:07:15] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2020/03/07 22:07:15] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2020/03/07 22:07:15] œš§: Failed authentication with session token. Result: 4904840
[2020/03/07 22:07:24] Active Sockets: Host [0] Client [1]
[2020/03/07 22:08:11] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2020/03/07 22:08:11] Attempting authentication using session token
[2020/03/07 22:08:11] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2020/03/07 22:08:11] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2020/03/07 22:08:11] Active Sockets: Host [0] Client [1]
[2020/03/07 22:08:12] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2020/03/07 22:08:12] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
Hope there is some valuable insight in there because I'm at a loss.
Re: Authentication Failed/Login Timeout
Posted: Mon Mar 09, 2020 7:12 pm
by Alozar
Have you tried connecting your computer directly to your modem and bypassing your router? I know that wouldn't be a permanent solution if it worked, but it might help you isolate the problem. I've been having the same issue and I am beginning to think that there is some firewall specifically on my router that I do not have control over, so I am going to try this myself when I get home and see if it works.
Re: Authentication Failed/Login Timeout
Posted: Thu Mar 12, 2020 3:45 am
by axxios
Have you made sure to allow the program through your firewall? I was having similar issues, but allowing it through gave me the right connection messages in the black box.