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Your account is not active
Posted: Wed Jul 05, 2017 7:10 pm
by HangMan
Last Saturday I create a new account, activated it via the email and downloaded the game/launcher. When I try and log in, I get "Your account is not active" I have read the other threads, and have not found a fix.
So far, I have:
Created another account with a different email, same results
Reset my password via the user console
Reset password via forgot password link
Re downloaded launcher
Ensure the launcher is in the Warhammer Online Folder
Removed read only permissions
Attempted to resend activation email from webpage, get account is already active notification
Any other suggestions? Thanks!
Re: Your account is not active
Posted: Thu Jul 06, 2017 8:56 am
by xyeppp
Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
Re: Your account is not active
Posted: Thu Jul 06, 2017 10:03 am
by Hargrim
xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
I have numbers and capital letters in my password, so those probably can be safely used.
Re: Your account is not active
Posted: Thu Jul 06, 2017 10:20 am
by xyeppp
Hargrim wrote:xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
I have numbers and capital letters in my password, so those probably can be safely used.
Looking at
these two threads and problems from the past, the activation process itself seems to be wonky at times. I'd suggest giving it a try in case it works.
Re: Your account is not active
Posted: Thu Jul 06, 2017 2:54 pm
by HangMan
xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
Thank you very much Xyeppp, new account worked with a password you described. I appreciate the assistance!
Re: Your account is not active
Posted: Thu Jul 06, 2017 3:01 pm
by Tiggo
Hargrim wrote:xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
I have numbers and capital letters in my password, so those probably can be safely used.
rule of thumb: just because it works with you, doesnt mean it works with everyone
