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problem with Login/password

Posted: Mon Jan 18, 2016 9:44 am
by Kisai
launcher is giving me "wrong usernme/password" for my acount. i tryed to insert my mail and username, and even have changed my password but nothing happens

Re: problem with Login/password

Posted: Mon Jan 18, 2016 3:13 pm
by Elven
When you changed your password, make sure it's all lower case and not numbers in it. There's a current bug that we're working on where new passwords that contain upper case and numbers don't get updated properly on the game server.

Re: problem with Login/password

Posted: Tue Jan 19, 2016 4:45 pm
by Kisai
my new password is still invalid( 8 letters lower case and no numbers( plz help

Re: problem with Login/password

Posted: Tue Jan 19, 2016 6:44 pm
by trashdev
Try for hours and the results are the same, doesn't matter how long you try since the database which keeps the records seems ****

Re: problem with Login/password

Posted: Tue Jan 19, 2016 9:41 pm
by merkin
It worked for me. You may need to wait for a server restart. Out of curiosity, what country are you from?

Could it be possible that you're not using standard English characters?

If so, you may be able to copy the letters below to form a new password with these lower case letters from the English alphabet.

abcdefghijklmnopqrstuvwxyz

Edit: I have set up a Google Document with the English characters if you would prefer that.

https://goo.gl/5fk5tH
Genisaurus:
try changing your password again to something all lowercase. No numbers, no "special characters," just the 26 characters in the English latin alphabet.

Re: problem with Login/password

Posted: Wed Jan 20, 2016 7:59 am
by Kisai
i'm from russia. i can login to forum with this password, but not to the game.
i'll try your way in the evening

Re: problem with Login/password

Posted: Thu Jan 21, 2016 5:03 pm
by Kisai

Re: problem with Login/password

Posted: Thu Jan 21, 2016 7:03 pm
by merkin
I have you tried right clicking the Warhammer Online folder and setting it to read-only mode?

Perhaps this URL may help.