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Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 9:22 pm
by Kejjan
My friend downloaded the game and client...When he starts the client and log in hes got a black scrn. u guys know what to do?
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 9:36 pm
by Elven
Tell your friend to try "Alt+enter" after he/she loads the game, and is presented with the black screen.
If that doesn't work. Tell he/she to come onto the forum and explain what happens, including relevant information like, what OS, and if he/she followed the guide/steps: Ensuring all extensions are up to date, including graphics drivers.
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 9:47 pm
by Kejjan
he have win 7 and all adrivers are up tp date. and this is what launcer says:ยจ
22:45:16 Connecting...
22:45:16 Launcher established the connection; have fun playing!
22:45:18 The Launcher has encountered an error. Please post the content of the file"Return of Reckoning Launcher Error Log.txt" here:
http://www.returnofreckoning.com/forum/ ... um.php?f=4
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 9:49 pm
by Elven
That message is to tell you to check the error log. This can be found inside the game folder, named "Return of Reckoning error log".
Post the contents of it.
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 9:54 pm
by Kejjan
ok i try thx for the fast reply
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 10:21 pm
by Kejjan
now theres no error message but he still got black scrn, he never gets in the game
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 10:26 pm
by Elven
Did he/she try alt+enter when in game (switch between windowed and fullscreen).
Which download links did they use?
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 10:29 pm
by Kejjan
yeah and he dowloaded the utorrent thing
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 10:30 pm
by Elven
Try one of the alternative download links.
Re: Client download issues and troubleshooting
Posted: Sat Jan 17, 2015 10:35 pm
by Kejjan
ok he can try the other and we see if he manage to fix it under the night its kinda late here
thx for the help Elven, i post tomorrow if it still doesnt work