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Re: Can't log in in launcher

Posted: Sun Apr 10, 2016 3:41 pm
by cropunk
ok thx 4 help.
u know maybe when will be restart ?

Re: Can't log in in launcher

Posted: Sun Apr 10, 2016 3:54 pm
by Elven
The last restart was 27 hours ago, but no ETA when the next one is. Restarts happen when there's a server patch, hot fix or serious in game lags.

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:00 am
by Lucey789
i got an error occurred message which is weird cause i was able to play earlier but now i dunno...

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:10 am
by Xyze
Unable to log into the launcher. Here's the message.

Image

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:11 am
by Xyze
Also the login server icon is red on my launcher.

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:15 am
by DigitusInfamis
Yes I'm getting the same error as XYZE and I also got the invalid username/password once as well.

Also Login connect button is grey if that helps.

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:17 am
by Xyze
I have completed the troubleshooting steps on the FAQ but the issue still resides.

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:22 am
by Walpurgis
I have having the same issue as Xyze, I followed the instructions to try to fix it, ran as administrator, allowed it through my Firewall (heck even shut my firewall off for a bit to see), ran a VPN, etc. but still getting that error. Web server is green, login server is yellow until it goes red and I get that message.

I was able to login at first, even created a character and got into the game. Got booted and now that message.

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:24 am
by Invictus
Hi. I'm getting the same error as you Xyze. It's been occuring for about an hour now - I was able to log in fine earlier this morning around 8 AM EST.

Re: Can't log in in launcher

Posted: Wed Apr 13, 2016 12:30 am
by Darrell
It's been posted elsewhere that the database server is down, hence the Login Server being red in the launcher. Just have to wait for it to come back up; not necessarily a problem on the user end.