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Re: Game fails to complete update as of Jan 16th

Posted: Tue Jan 20, 2026 8:15 pm
by Skoll888
I have the same error after the download takes forever, Error Build 94 Art2 achive unknown appears

Re: Game fails to complete update as of Jan 16th

Posted: Tue Jan 20, 2026 8:29 pm
by Boernsen12345
Since the last patch i just had to wait around 1-2 minutes because the "Connect" button was greyed out, but i was able to press it afterwards always.

Since today the button is also greyed out for around 3 minutes, after that is says

"Error (Product Info) Unknown!"

I never had this client problem since playing for 8 years.

Re: Game fails to complete update as of Jan 16th

Posted: Tue Jan 20, 2026 9:04 pm
by Boernsen12345
Boernsen12345 wrote: Tue Jan 20, 2026 8:29 pm Since the last patch i just had to wait around 1-2 minutes because the "Connect" button was greyed out, but i was able to press it afterwards always.

Since today the button is also greyed out for around 3 minutes, after that is says

"Error (Product Info) Unknown!"

I never had this client problem since playing for 8 years.
Seems to be some routing issues in Germany.
Works via vpn.

Re: Game fails to complete update as of Jan 16th

Posted: Wed Jan 21, 2026 5:32 pm
by Zizzelfizz
I was able to log in without any problems all day, but now nothing works anymore, I'm getting the same error messages as everyone else. I've tried everything: logging in as administrator, repairing, restarting – nothing helps. What now?

Re: Game fails to complete update as of Jan 16th

Posted: Wed Jan 21, 2026 5:51 pm
by nocturnalguest
Zizzelfizz wrote: Wed Jan 21, 2026 5:32 pm I was able to log in without any problems all day, but now nothing works anymore, I'm getting the same error messages as everyone else. I've tried everything: logging in as administrator, repairing, restarting – nothing helps. What now?
Nothing. Its still same issue.

Ive found a solution masking my traffic. Not sure if you fancy to use WinDivert, but you can google multiple things on github which uses it.
Issue is routing/optimisation mechanism, fully on devs at the moment to fix, tbf i dunno why it takes them so long as it can be done within, i dunno, a sig/coffee break. Especially for such skilled folks like them

Re: Game fails to complete update as of Jan 16th

Posted: Thu Jan 22, 2026 6:28 am
by Moonbiter
Devs, help, please!
Issue still active.

Re: Game fails to complete update as of Jan 16th

Posted: Thu Jan 22, 2026 7:20 am
by nocturnalguest
Moonbiter wrote: Thu Jan 22, 2026 6:28 am Devs, help, please!
Issue still active.
Or somekind of explanation whats happening so we can "fix" on our side and find a stable solution.
On 20th i thought i solve it stable, but took me 2 hours yesterday to reconfigure as something has changed either my side or server. Still got thru, but i cba to spend ~1-2 hours to reconfigure each time to play for 2-3 hours.

Re: Game fails to complete update as of Jan 16th

Posted: Thu Jan 22, 2026 7:19 pm
by abtasiens
Germany here. Had the issue the last few days. Restarting Launcher or waiting a bit or both helped so far. Even sometimes in between it seemed fixed.

Right now there is no possible way to login for the last half an hour where i gave up. Restarting Pc, Launcher, Waiting... nothing

plz help quick

Re: Game fails to complete update as of Jan 16th

Posted: Thu Jan 22, 2026 7:30 pm
by Deyotar
I'm from Russia. I ran into this problem over a week ago. Sometimes I manage to get into the game through a VPN, but it's impossible to play normally.

Re: Game fails to complete update as of Jan 16th

Posted: Thu Jan 22, 2026 7:39 pm
by Dagget
From germany here i have the same Problem since few days, cant log in cause Launcher do nothing or he load and load and load over a long Time and then error Build 94 world Archiv unknown appear.