Game fails to complete update as of Jan 16th
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Please read the Install Guide before posting in this section.
Sticky threads cover the most common questions. Please review them before posting to avoid duplicate topics and help save time for both players and staff.
Thank you.
Re: Game fails to complete update as of Jan 16th
I have the same error after the download takes forever, Error Build 94 Art2 achive unknown appears
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Boernsen12345
- Posts: 9
Re: Game fails to complete update as of Jan 16th
Since the last patch i just had to wait around 1-2 minutes because the "Connect" button was greyed out, but i was able to press it afterwards always.
Since today the button is also greyed out for around 3 minutes, after that is says
"Error (Product Info) Unknown!"
I never had this client problem since playing for 8 years.
Since today the button is also greyed out for around 3 minutes, after that is says
"Error (Product Info) Unknown!"
I never had this client problem since playing for 8 years.
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Boernsen12345
- Posts: 9
Re: Game fails to complete update as of Jan 16th
Seems to be some routing issues in Germany.Boernsen12345 wrote: Tue Jan 20, 2026 8:29 pm Since the last patch i just had to wait around 1-2 minutes because the "Connect" button was greyed out, but i was able to press it afterwards always.
Since today the button is also greyed out for around 3 minutes, after that is says
"Error (Product Info) Unknown!"
I never had this client problem since playing for 8 years.
Works via vpn.
- Zizzelfizz
- Posts: 194
- Contact:
Re: Game fails to complete update as of Jan 16th
I was able to log in without any problems all day, but now nothing works anymore, I'm getting the same error messages as everyone else. I've tried everything: logging in as administrator, repairing, restarting – nothing helps. What now?

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nocturnalguest
- Posts: 814
Re: Game fails to complete update as of Jan 16th
Nothing. Its still same issue.Zizzelfizz wrote: Wed Jan 21, 2026 5:32 pm I was able to log in without any problems all day, but now nothing works anymore, I'm getting the same error messages as everyone else. I've tried everything: logging in as administrator, repairing, restarting – nothing helps. What now?
Ive found a solution masking my traffic. Not sure if you fancy to use WinDivert, but you can google multiple things on github which uses it.
Issue is routing/optimisation mechanism, fully on devs at the moment to fix, tbf i dunno why it takes them so long as it can be done within, i dunno, a sig/coffee break. Especially for such skilled folks like them
Re: Game fails to complete update as of Jan 16th
Devs, help, please!
Issue still active.
Issue still active.
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nocturnalguest
- Posts: 814
Re: Game fails to complete update as of Jan 16th
Or somekind of explanation whats happening so we can "fix" on our side and find a stable solution.
On 20th i thought i solve it stable, but took me 2 hours yesterday to reconfigure as something has changed either my side or server. Still got thru, but i cba to spend ~1-2 hours to reconfigure each time to play for 2-3 hours.
Re: Game fails to complete update as of Jan 16th
Germany here. Had the issue the last few days. Restarting Launcher or waiting a bit or both helped so far. Even sometimes in between it seemed fixed.
Right now there is no possible way to login for the last half an hour where i gave up. Restarting Pc, Launcher, Waiting... nothing
plz help quick
Right now there is no possible way to login for the last half an hour where i gave up. Restarting Pc, Launcher, Waiting... nothing
plz help quick
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Re: Game fails to complete update as of Jan 16th
I'm from Russia. I ran into this problem over a week ago. Sometimes I manage to get into the game through a VPN, but it's impossible to play normally.
Re: Game fails to complete update as of Jan 16th
From germany here i have the same Problem since few days, cant log in cause Launcher do nothing or he load and load and load over a long Time and then error Build 94 world Archiv unknown appear.
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