Game fails to complete update as of Jan 16th

[abtasiens]

another evening in paradise. nothing changed for me. it might got even worse. today the login client isnt trying to connect or retrieving any errors.

thing is: it seems to be a prime time issue. i could login yesterday night after 12, and today in the morning. no issue in sight (german timezone)

but obviously people are complaining for a week now and nothing happened. not even a statement or some help to fix it on our own...

[Deyotar]

The developers continue to pretend that the problem doesn't exist. It's sad.

[hordak774]

same here Russia region, im stack on characters screen and no any response after press start

[DunkeIzahn]

We have now found the following solution. I sent the affected player my installed game and lo and behold, it works.

[nocturnalguest]

Some news upon issue with logging inside game after handshake (you log, you can see chars and can select them but once you press play button you are dropped out, in case if you press play and then reconnect (handshake) play button becomes grey but still clickable). note: launcher issue i believe we can consider as solved, a) vpn b) windivert c) ask someone to upload you patched game

Its definitely a routing issue to game server (probably past login server, i believe those are separate). Something somewhere blocks traffic from us into game.

Ive contacted a person from a team, to start investigating and get into issue they need more diagnostics from us, need to pinpoint where packet loss starts. IP for login server is 147.135.130.126 (it may help to pinpoint launcher issue but wont help with inability to load up in game)

windivert i use is very unstable solution as i blindly pick up what to do with traffic and just manually check whats working, to write proper universal solution i also need to pinpoint where it starts to block traffic.
So once ive got enough spare time ill post my results in tech support section

So, a rally call for all of those who know at least whats cmd, ping, tracert, whois, nslookup etc are:
1. If you are totally unable to pass thru char selection you can use PingPlotter (14-day trial, can find cracked version on webs) or anything alike, its pretty easy to use. Post results somewhere
2. If you are somehow sometimes able to pass thru char selection you can use advanced Wireshark (open source), not so user-friendly, but very easy to figure after few minutes in google. It can help out with servers data for rest of us who cant load up (unless team share proper information)

[hordak774]

Spoiler:

Some news upon issue with logging inside game after handshake (you log, you can see chars and can select them but once you press play button you are dropped out, in case if you press play and then reconnect (handshake) play button becomes grey but still clickable). note: launcher issue i believe we can consider as solved, a) vpn b) windivert c) ask someone to upload you patched game

Its definitely a routing issue to game server (probably past login server, i believe those are separate). Something somewhere blocks traffic from us into game.

Ive contacted a person from a team, to start investigating and get into issue they need more diagnostics from us, need to pinpoint where packet loss starts. IP for login server is 147.135.130.126 (it may help to pinpoint launcher issue but wont help with inability to load up in game)

windivert i use is very unstable solution as i blindly pick up what to do with traffic and just manually check whats working, to write proper universal solution i also need to pinpoint where it starts to block traffic.
So once ive got enough spare time ill post my results in tech support section

So, a rally call for all of those who know at least whats cmd, ping, tracert, whois, nslookup etc are:
1. If you are totally unable to pass thru char selection you can use PingPlotter (14-day trial, can find cracked version on webs) or anything alike, its pretty easy to use. Post results somewhere
2. If you are somehow sometimes able to pass thru char selection you can use advanced Wireshark (open source), not so user-friendly, but very easy to figure after few minutes in google. It can help out with servers data for rest of us who cant load up (unless team share proper information)

that exactly issue what i have

[SpacestarKid]

Russia. The problem persists and looks different from time to time. First it was unable to update, then It got stuck after pressing PLAY button and now the CONNECT button goes grey after pressing with following error:

Spoiler:

Disconnected from server. Error: System.Net.Sockets.SocketException (10060): An attempt to establish a connection was unsuccessful because the required response was not received from the other computer within the required time, or an already established connection was broken due to an incorrect response from the already connected computer.
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource<System.Int32>.GetResult(Int16 token)
at System.Threading.Tasks.ValueTask`1.ValueTaskSourceAsTask.<>c.<.cctor>b__4_0(Object state)
--- End of stack trace from previous location ---
at System.Threading.Tasks.TaskToApm.End[TResult](IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
at dHBP0d8P5m4KKJlNFeO.UKY45ykieR(Object , IAsyncResult , dHBP0d8P5m4KKJlNFeO )
at RoRLauncher.Client.C6hPPshl4J(Object )

[hordak774]

Russia. The problem persists and looks different from time to time. First it was unable to update, then It got stuck after pressing PLAY button and now the CONNECT button goes grey after pressing with following error:

Spoiler:

Disconnected from server. Error: System.Net.Sockets.SocketException (10060): An attempt to establish a connection was unsuccessful because the required response was not received from the other computer within the required time, or an already established connection was broken due to an incorrect response from the already connected computer.
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource<System.Int32>.GetResult(Int16 token)
at System.Threading.Tasks.ValueTask`1.ValueTaskSourceAsTask.<>c.<.cctor>b__4_0(Object state)
--- End of stack trace from previous location ---
at System.Threading.Tasks.TaskToApm.End[TResult](IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
at dHBP0d8P5m4KKJlNFeO.UKY45ykieR(Object , IAsyncResult , dHBP0d8P5m4KKJlNFeO )
at RoRLauncher.Client.C6hPPshl4J(Object )

what need to do now ?

[Moonbiter]

Got network pro for the case.
No issues found preventing or disrupting RoR traffic from my client into provider and further to the cloudfare (RoR servers home).
The problem is to be addressed by devs only. Not my words, the pro's.

The problem persistence for so long opened my eyes. I glad for it, honestly
Cya.

[nocturnalguest]

Got network pro for the case.
No issues found preventing or disrupting RoR traffic from my client into provider and further to the cloudfare (RoR servers home).
The problem is to be addressed by devs only. Not my words, the pro's.

The problem persistence for so long opened my eyes. I glad for it, honestly
Cya.

RoR servers home is OVH afaik.

My current researches show that the issue is somewhere between Akamai (Sweden) and OVH (France). Also my traffic goes to Akamai as final destination point (IP 23.12.157.64, at least it was so yesterday, today i will check as well, probably its game server IP but i just dont know if they use load balancing or not), looks like there is some backbone connection to OVH or servers were moved outside of France.

Dont have much spare time sadly, but i continue.

Devs not gonna do anything at all because from their side its quite troublesome to pinpoint the issue. If problem is indeed between Akamai and OVH whoever is the owner would then need to open a ticket or something.

We still lacking alot of tech info which is to be gathered. What i will find out myself im gonna post here in tech support section.
But very major note - i only try to pinpoint an issue with play button grey out, i dont do anything in regards to original launcher issue as i consider it solved.