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2FA / Authenticator Removal

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MordredUK
Posts: 2

2FA / Authenticator Removal

Post#1 » Fri Jul 23, 2021 10:04 am

Hi,

I have lost access to the mobile device containing my authenticator app for my main account and like a post I saw a few days back I did not save or I have misplaced my OTP codes.

How do I go about gaining access to this account again? as I cannot login to the forums with it to raise a ticket.

Any help appreciated please

Kind Regards
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Lilim
Posts: 1317

Re: 2FA / Authenticator Removal

Post#2 » Fri Jul 23, 2021 10:14 am

MordredUK wrote: Fri Jul 23, 2021 10:04 am Hi,

I have lost access to the mobile device containing my authenticator app for my main account and like a post I saw a few days back I did not save or I have misplaced my OTP codes.

How do I go about gaining access to this account again? as I cannot login to the forums with it to raise a ticket.

Any help appreciated please

Kind Regards

Hello, please send an email to [email protected] from the email that is linked to your account in order to potentially recover your account.
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MordredUK
Posts: 2

Re: 2FA / Authenticator Removal

Post#3 » Fri Jul 23, 2021 10:23 am

Many thanks Lilim, I'll do that right away.

Appreciate the help.
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