Post#3 » Sat Feb 16, 2019 2:03 am
We also find that some players who have had trouble getting their account to work may have more than one account, and log into the wrong one. You can search for your character name on the Armory at the top of the forums. If it exists, you're on the wrong account and you'll have to figure out what email you had registered it under. If it doesn't exist, then it's gone.