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MazeEQ
Posts: 1

Authentication Failed

Post#1 » Fri Dec 14, 2018 6:44 pm

Can we for one complete second pretend that this isn't a user based issue, as a VPN solution to a EU country fixes this issue?

I believe this is due to your host's ISP at OVH.

A recommendation would to be to deploy an authentication/login server in the US as well as the one currently deployed in EU hosted by OVH.

46.105.54.77 has been added and whitelisted on my network and still, 0 progress is made.

I'd contact OVH if you're unsure as to why USA/Canadaian users are having issues logging in unless VPN'd to UK/France/Deutsch.

I've traced this as far as I can go, as your host is blacklisting on subnets or otherwise.

I am willing to work with the Development team to get this issue fixed once and for all.

Code: Select all

[2018/12/14 11:42:47] LoginInterface::DoEventNotify: Sending event type [9] to loginserver
[2018/12/14 11:42:47] Attempting authentication using session token
[2018/12/14 11:42:47] MythLogin::LoginClient::AuthenticateWithSessionToken: Attempting to authenticate with session token
[2018/12/14 11:42:47] MythLogin::LoginClient::Connect: Attempting connection to 46.105.54.77:8048
[2018/12/14 11:42:48] Active Sockets:  Host [0] Client [1]
[2018/12/14 11:42:48] MythLogin::LoginClient::HandleVerifyProtocolReply: Received protocol verification reply from server
[2018/12/14 11:42:48] MythLogin::LoginClient::Authenticate: Attempting authentication with session token
[2018/12/14 11:43:04] Active Sockets:  Host [0] Client [1]
[2018/12/14 11:43:12] MythLogin::LoginClient::ReportTimeout: Reporting timeout condition for expected reply type: 6
[2018/12/14 11:43:12] MythLogin::LoginClient::HandleAuthSessionTokenReply: Received session auth reply from server
[2018/12/14 11:43:12] MythLogin::LoginClient::HandleAuthSessionTokenReply: Failed to authenticate session. Result: 9
[2018/12/14 11:43:12] œš§: Failed authentication with session token. Result: 4904840

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