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HangMan
Posts: 2

Your account is not active

Post#1 » Wed Jul 05, 2017 7:10 pm

Last Saturday I create a new account, activated it via the email and downloaded the game/launcher. When I try and log in, I get "Your account is not active" I have read the other threads, and have not found a fix.

So far, I have:
Created another account with a different email, same results
Reset my password via the user console
Reset password via forgot password link
Re downloaded launcher
Ensure the launcher is in the Warhammer Online Folder
Removed read only permissions
Attempted to resend activation email from webpage, get account is already active notification

Any other suggestions? Thanks!

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xyeppp
Former Staff
Posts: 922
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Re: Your account is not active

Post#2 » Thu Jul 06, 2017 8:56 am

Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
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Hargrim
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Posts: 2465

Re: Your account is not active

Post#3 » Thu Jul 06, 2017 10:03 am

xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
I have numbers and capital letters in my password, so those probably can be safely used.
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xyeppp
Former Staff
Posts: 922
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Re: Your account is not active

Post#4 » Thu Jul 06, 2017 10:20 am

Hargrim wrote:
xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
I have numbers and capital letters in my password, so those probably can be safely used.
Looking at these two threads and problems from the past, the activation process itself seems to be wonky at times. I'd suggest giving it a try in case it works.
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HangMan
Posts: 2

Re: Your account is not active

Post#5 » Thu Jul 06, 2017 2:54 pm

xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
Thank you very much Xyeppp, new account worked with a password you described. I appreciate the assistance!

Tiggo
Former Staff
Posts: 1948

Re: Your account is not active

Post#6 » Thu Jul 06, 2017 3:01 pm

Hargrim wrote:
xyeppp wrote:Create another account with a password that does not contain the following : special characters (#,$,%), numbers or capital letters, and let me know if it has worked.
I have numbers and capital letters in my password, so those probably can be safely used.

rule of thumb: just because it works with you, doesnt mean it works with everyone :)
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