Game crash on startup

[Aabib]

Hello! My game has crashed during the battleground and now, when I log in, it crashes right after the line "Login complete" pops on the small screen in the game itself. How do I fix the problem?
Thank you in advance!

[Ley]

Restart launcher and try again.

[Aabib]

Did that lots of times, still the same crash at the same moment sadly.

[Ley]

Restarting your internet/pc maybe, if not try creating a new account and see if it works.

[Aabib]

Alright, the new account works, but would it be possible to make this one (old one) working somehow?

[Aabib]

So is there no way to make this account work? Did I get banned for something maybe?

[Tiggo]

whats the char name you try to log in?

[Aabib]

I was playing in a scenario then the game crashed when it finished and now the game crashes on the "Login Complete" line, so I can't even get to char selection, the game dies just before that, it just closes and doesn't give me any error messages. The last character I was playing on is called Von (KoTBS lvl 40).

[Tiggo]

ok then im out. sorry

[Aabib]

Is there no way to fix my account? Perhaps reset it or something? I've been playing for quite a while and I wouldn't like to lose it all