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Regarding "missing" characters

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MaxHayman
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Regarding "missing" characters

Post#1 » Sun Nov 17, 2019 11:58 am

Hello,

Over the past few weeks we have had an issue which caused players characters to "disappear" from the loading screen but still be in the armory, they may have reappeared after a certian amount of time and disappeared again. This was caused by two or more characters being in the same "slot" as each other, this was made noticable recently due to a change in the order we load characters.

From today the following things will have been done.
  • If the account has free slots any duplicate slotted characters will be moved to the free slots
  • If the account has no free slots the duplicate characters will be deleted. These can be recovered upon opening a GM ticket, however you must free up a character slot first.
Unfortunatly this does not effect characters which have been permenantly deleted (deleted before 16/11/2019).

Thanks,
Max
Max Hayman

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Acidic
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Re: Regarding "missing" characters

Post#2 » Sun Nov 17, 2019 12:08 pm

Nice to know , thx

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Re: Regarding "missing" characters

Post#3 » Sun Nov 17, 2019 3:13 pm

MaxHayman wrote: Sun Nov 17, 2019 11:58 am Hello,

Over the past few weeks we have had an issue which caused players characters to "disappear" from the loading screen but still be in the armory, they may have reappeared after a certian amount of time and disappeared again. This was caused by two or more characters being in the same "slot" as each other, this was made noticable recently due to a change in the order we load characters.

From today the following things will have been done.
  • If the account has free slots any duplicate slotted characters will be moved to the free slots
  • If the account has no free slots the duplicate characters will be deleted. These can be recovered upon opening a GM ticket, however you must free up a character slot first.
Unfortunatly this does not effect characters which have been permenantly deleted (deleted before 16/11/2019).

Thanks,
Max
If my account is full, should I delete a character to be safe?

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