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Black Screen at Startup

Posted: Thu Aug 06, 2020 2:00 am
by Skizziks
I was away for a bit and returned. Downloaded the new manifest and now when the game start up I have the audio but the startup screen is black. I hit escape and the audio stops and all I have is a black screen and mouse pointer.

Do I need to reinstall and if I do a reinstall will I lose my characters?

Or is there another solution?

Thank you in advance for any help!

Re: Black Screen at Startup

Posted: Wed Aug 12, 2020 3:10 pm
by Valarion
You likely simply need a file repair, yes even after a fresh download.

1) Close/kill everything and re-run the launcher "as admin"
2) Do a file repair and relaunch the launcher, again "as admin"
3) Run the more stable 64 bit client (found under launcher --> settings)

Re: Black Screen at Startup

Posted: Thu Aug 13, 2020 3:39 am
by Skizziks
Thank you so much for your help! I will give it a try!

Re: Black Screen at Startup

Posted: Thu Aug 13, 2020 3:44 am
by Skizziks
Will I lose my toons?

Re: Black Screen at Startup

Posted: Thu Aug 13, 2020 2:18 pm
by Lilim
Skizziks wrote: Thu Aug 13, 2020 3:44 am Will I lose my toons?

Why should you lose your toons?

Re: Black Screen at Startup

Posted: Sat Aug 29, 2020 9:41 am
by janna
Same problem ( + not even sound).

Rerun, repair etc. did not helped. any other ideas/solutions beside a complete new installation?

Re: Black Screen at Startup

Posted: Sat Aug 29, 2020 12:34 pm
by xruptor
I had this same issue once. I deleted the Cache folder and it fixed my issue. If the problem still persists. Try removing (not deleting the Interface and User folder). See if that helps. I recall someone saying that an addon caused a similar issue in the past.

Re: Black Screen at Startup

Posted: Sat Aug 29, 2020 5:14 pm
by janna
did not work. did a new installation via my old ror installer. now i can hear the intro, but still a black screen. repair did not changed anything again.

Re: Black Screen at Startup

Posted: Sat Aug 29, 2020 5:38 pm
by xruptor
If you are still having issues even with a new installation, then something else is going on. Have you tried updating your graphics drivers? Try doing a repair, if all else download the client using the Torrent? It's almost as if the graphical settings aren't compatible with your client even if you do a fresh install.

Re: Black Screen at Startup

Posted: Sat Aug 29, 2020 5:51 pm
by janna
think there are no more updates for the 6870 xD.

was installed on this old pc for years, had no problems until now (not played since ~january) and changed nothing. anything else works fine.

nevertheless, thanks for your help.