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Black Screen at Startup

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Skizziks
Posts: 4

Black Screen at Startup

Post#1 » Thu Aug 06, 2020 2:00 am

I was away for a bit and returned. Downloaded the new manifest and now when the game start up I have the audio but the startup screen is black. I hit escape and the audio stops and all I have is a black screen and mouse pointer.

Do I need to reinstall and if I do a reinstall will I lose my characters?

Or is there another solution?

Thank you in advance for any help!

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Valarion
Posts: 296

Re: Black Screen at Startup

Post#2 » Wed Aug 12, 2020 3:10 pm

You likely simply need a file repair, yes even after a fresh download.

1) Close/kill everything and re-run the launcher "as admin"
2) Do a file repair and relaunch the launcher, again "as admin"
3) Run the more stable 64 bit client (found under launcher --> settings)
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User avatar
Skizziks
Posts: 4

Re: Black Screen at Startup

Post#3 » Thu Aug 13, 2020 3:39 am

Thank you so much for your help! I will give it a try!

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Skizziks
Posts: 4

Re: Black Screen at Startup

Post#4 » Thu Aug 13, 2020 3:44 am

Will I lose my toons?

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Lilim
Posts: 355

Re: Black Screen at Startup

Post#5 » Thu Aug 13, 2020 2:18 pm

Skizziks wrote:
Thu Aug 13, 2020 3:44 am
Will I lose my toons?

Why should you lose your toons?

janna
Posts: 24

Re: Black Screen at Startup

Post#6 » Sat Aug 29, 2020 9:41 am

Same problem ( + not even sound).

Rerun, repair etc. did not helped. any other ideas/solutions beside a complete new installation?

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xruptor
Posts: 88

Re: Black Screen at Startup

Post#7 » Sat Aug 29, 2020 12:34 pm

I had this same issue once. I deleted the Cache folder and it fixed my issue. If the problem still persists. Try removing (not deleting the Interface and User folder). See if that helps. I recall someone saying that an addon caused a similar issue in the past.

janna
Posts: 24

Re: Black Screen at Startup

Post#8 » Sat Aug 29, 2020 5:14 pm

did not work. did a new installation via my old ror installer. now i can hear the intro, but still a black screen. repair did not changed anything again.

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xruptor
Posts: 88

Re: Black Screen at Startup

Post#9 » Sat Aug 29, 2020 5:38 pm

If you are still having issues even with a new installation, then something else is going on. Have you tried updating your graphics drivers? Try doing a repair, if all else download the client using the Torrent? It's almost as if the graphical settings aren't compatible with your client even if you do a fresh install.
Last edited by xruptor on Sat Aug 29, 2020 5:53 pm, edited 2 times in total.

janna
Posts: 24

Re: Black Screen at Startup

Post#10 » Sat Aug 29, 2020 5:51 pm

think there are no more updates for the 6870 xD.

was installed on this old pc for years, had no problems until now (not played since ~january) and changed nothing. anything else works fine.

nevertheless, thanks for your help.

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