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Account not active
Posted: Mon Jan 29, 2018 3:45 pm
by Natherul
Since this seems to be an ongoing issue with players not knowing this.
Account not active means that the server is down/loading. There is nothing wrong with your account you just need to wait a few minutes for the server to load back up.
This message is set to all clients that connect to the server before it has finished its loading OR when a member of staff issues the command for clearing out the server before a restart.
Re: Account not active
Posted: Mon Jan 29, 2018 3:46 pm
by vouzou
Thx for the info
Re: Account not active
Posted: Mon Jan 29, 2018 3:55 pm
by LaughingMand8D
Fun stuff on my first day here. Thanks for letting us know.
Re: Account not active
Posted: Mon Jan 29, 2018 4:02 pm
by Darosh
You might want to change the wording of the message displayed on the launcher to reflect that, the people visiting the forums - even if issues like that are encountered - are a fraction of the playerbase.
Some might not have the patience and call it a day upon running into issues like that, some might be irritated by the very wording and think they have been banned or w/e and just nope out then and there.
I am aware that taking these things into account is tiresome, but judging by the amount of threads (in relation to active forum goers) that prompted you to issue this thread... changing the wording will net you a higher level of compliance/trust and keep the animosity/confusion (resulting from a missunterstanding of the message on the launcher) to a reasonable level that's easily taken care of before things hit other venues.
Abbd.:
Might be fancy to utilize the new launcher to display known issues in general, would save you alot of time longterm as you wouldn't have to respond to threads manually.
Re: Account not active
Posted: Fri Feb 02, 2018 8:33 pm
by PESHKIRA
I would agree with Darosh,if it not that big of a hassle for you,changing the message might be helpful,especially for the new comers.
And a question for me,as i couldnt make it out from what i red.
Game and Login servers status have nothing to do with that problem,so even if they both are green the message can appear?
Re: Account not active
Posted: Mon Feb 12, 2018 4:43 pm
by 795175
Hello. This question is why my account was deleted 795175 ?
Re: Account not active
Posted: Mon Feb 12, 2018 4:46 pm
by Tesq
795175 wrote:Hello. This question is why my account was deleted 795175 ?
server is down.....no account got deleted....
Re: Account not active
Posted: Mon Feb 12, 2018 4:55 pm
by qwerty113
just make roll back
Re: Account not active
Posted: Thu Feb 15, 2018 9:46 am
by Graywylfen
Mine says not active but there are over 300 in game
Re: Account not active
Posted: Thu Feb 15, 2018 9:47 am
by Lilim
Graywylfen wrote:Mine says not active but there are over 300 in game
Don't worry. Server is offline.