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by Giljabrar
Fri Mar 14, 2025 8:15 pm
Forum: Technical Support Center
Topic: Error (Product Info) Unknown (retry count: 5)!
Replies: 2
Views: 1133

Re: Error (Product Info) Unknown (retry count: 5)!

Log dump from todays attempts on fresh install

[25/03/14 19:10:00] S Launcher : Launcher Started (Version: 4.0.5.26)
[25/03/14 19:10:00] I Launcher : Platform: Microsoft Windows NT 10.0.26100.0
[25/03/14 19:10:00] I Launcher : Running from [C:\Return of Reckoning]
[25/03/14 19:10:00] E News ...
by Giljabrar
Fri Mar 14, 2025 6:03 pm
Forum: Technical Support Center
Topic: Error (Product Info) Unknown (retry count: 5)!
Replies: 2
Views: 1133

Re: Error (Product Info) Unknown (retry count: 5)!

To note, I've tried downloading from the link, torrent, and tried multiple times. Whitelisted from Windows Defender, read only removed, and have tried everything I could find on this site or discord.

About 20% of the time the launcher does something, and it always spits out this same error to me.
by Giljabrar
Fri Mar 14, 2025 11:27 am
Forum: Technical Support Center
Topic: Error (Product Info) Unknown (retry count: 5)!
Replies: 2
Views: 1133

Error (Product Info) Unknown (retry count: 5)!

I'm able to download the game from the links provided (tried the torrent as well). Run the RoRLauncher.exe and I get this error to pop up every 5 or so attempts at running the launcher.

Error (Product Info) Unknown (retry count: 5)!

[25/03/14 11:23:09] S Launcher : Launcher Started (Version: 4.0 ...
by Giljabrar
Fri Mar 14, 2025 11:08 am
Forum: Technical Support Center
Topic: 2025 Connect Buttton greyed out
Replies: 4
Views: 1285

Re: 2025 Connect Buttton greyed out

Same issue here.

I can get it to do something every 5 or so launches, but it says

Error (Product Info) Unknown (retry count: 5)!